#InTheHeadlights This Week: Natalia Dembinksa

In the run-up to National Lorry Week, which begins on the 16th of November, each week we’ll be sharing stories from our very own HGV Heroes here at Alltruck plc.


#InTheHeadlights this week is Natalia Dembinska


Natalia Dembinska has been with Alltruck plc for just over five years now. She joined in March 2015 after graduating from university and has had a couple of different roles in the company since then. Natalia is currently working in our Continuous Improvement Team finding gaps or wastes that could be potentially removed by changing our systems.


What does being a Continuous Improvement Coordinator entail day-to-day?

I joined the CI team about 3 years ago. Since then we’ve implemented a new fleet management system and we continue to introduce new modules/ functionality and improved processes in order to increase the efficiency of our operations.

Some of my responsibilities include analysis of the current processes, finding any gaps, or wastes that potentially may be removed by tailoring/ changing our systems. I work primarily with our Workshops and Bodyshop teams as this is where my expertise lies.

I also assist my colleagues with any questions, training needs, or fault reports they may have in relation to our systems or processes as over time I gained a good understanding of Alltruck’s operations.

Every day in CI is different. We work with different parts of the company on unique projects to help them achieve their goals and targets efficiently.

At the same time, we’re trying to make our colleagues’ jobs easier, so they can feel their work environment is also the place to have some productive thinking time as well as some fun too.


What roles have you had previously within Alltruck?

I started working at Alltruck as a Commercial Administrator in the Bodyshop. I really enjoyed my time in the Bodyshop as it had only just been set up, so that meant I had the opportunity to make the role my own. Together with the rest of the team, we created, changed/ improved the processes and it was amazing to be a part of a flourishing department.


How did you get into the Transport Industry?

After finishing University, I wasn’t really sure which industry to get into.

My main priority was getting a job in an organization that had a great culture and a personal approach to its employees. I was trying to avoid those massive corporations where individuality may be limited.

Alltruck’s advert was all I was looking for. I didn’t have any experience in the field and I am not going to lie, it was terrifying. However, I decided to give it a go and it was one of the best decisions I have ever made.


What are your thoughts on the Transport Industry?

The transport industry is an ever-evolving industry.

There is no time to stop thinking about future advancements as the moment we lose sight of the future demands, we lose the competitive advantage.

The transport industry is an inseparable part of peoples’ lives now and we use it more and more. For example, the home delivery services are thriving now, we travel more and more (let’s not talk about year 2020), and even though the industry may look completely different in 5 years time, I am sure it will be still considered as one of the fastest-growing and essential industry for the economy.


What’s one thing about the industry you wish people who aren’t in it knew about?

The complexity of the operations. The knowledge and expertise my colleagues have is just amazing.

It’s great to see that we help to provide our customers with the solutions for their challenges and in consequence, we help keep the whole world moving.


How do you think we could make people aware of the importance of the transport industry?

Just remember that everything you see somehow moved from point A to B.