Assistant Rental Manager

Our Company

We at Alltruck plc don’t believe that our business revolves around the vehicles we put on the road, it begins and ends with one thing – our customers. Our people are central to our success and that is why we promote a people focused culture that nurtures and develops talent from within.

The Challenge

Entering Alltruck as our Assistant Rental Manager, the main purpose of your role will be to manage, process and recharge end of hire damage and manage all the logistical aspects of the rental operation for a large fleet of commercial vehicles operating across a diverse range of business clients.

Above all, you’ll be responsible for managing our team of administrators, our rental desk operative and our vehicle movements coordinator along with the driving fraternity and creating an environment where people can flourish!

Your Responsibilities

• Manage and support the rental team, ensuring good oversight and awareness of rental activities on a day-to-day basis, providing corrective coaching where needed.

• Report to the Rental Manager, KPI’s in a frequent and timely manner, ensuring that the team and other interested parties remain aware of the performance of the Rental Department as a whole.

• To process and recharge end of hire damage to customers and manage the complete repair process;

• Maintain & build on customer relationships, supporting the customers operations. Handle queries/customer complaints that have been escalated above normal channels within the team.

• Work closely with the sales team to ensure customer needs are met by finding solutions to challenges on a case-by-case basis.

• Working closely with Alltruck 2 to ensure disposals are made available and swapped out of the rental fleet in a suitable time.

• Be an active part of the management team, taking part in communications meetings and helping the rest of Alltruck see how the rental team is performing.

• Have a big picture vision and understanding of Alltruck and how decisions impact the wider Alltruck team.

Please note: This is a generic role description and does not specify all the duties as may be required of the position.

You will need

• Prior experience working within the commercial vehicle environment.
• Experience in vehicle Rental Management.
• Experience in managing a team in a fast-paced environment.
• Proficient user of Microsoft Office packages.
• Leadership and organisational abilities.
• Full UK driving licence.

Desirable

• Management experience, people management.
• Experience in driving/transport. Knowledge of legislation and requirements on the driving team. This is to help manage and support the driving fraternity.

What’s in it for you?

Working for an accredited Investors in People Platinum business has many advantages from continual training and development, 1:2:1 culture, coaching support and many more listed below:
• A salary of £27,000 to £30,000 dependent on experience.
• 25 days holiday rising to 28 during tenure with the ability to buy or sell holidays.
• Life assurance.
• Pension scheme.
• Monthly ‘lunch on us’ paid for.
• Quarterly social events paid for.
• Annual awards evening.
• Annual family day at a theme park paid for.

Additional details:

This is a full-time, permanent role.
The working hours are Monday to Friday 8:00am to 5:00pm Inclusive of 1/2 lunch break (42.5 hours per week).
Participation would be required in the rota systems for Saturdays.

Positions available: 1

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